Welcome to the Berp & Co. FAQ page! Below, you'll find answers to some of the most common questions about our products, policies, and more.
What is The Berp?
The Berp is a highly effective diagnostic tool for brass players. It attaches to your instrument's receiver, allowing you to buzz the mouthpiece (with adjustable resistance) while maintaining the standard playing position. You can also press valves or move the slide to match the pitch you are buzzing, fostering mental and physical connections that improve muscle memory.
How do I attach and use The Berp?
To use The Berp:
This setup enables smooth transitions between buzzing and playing, unlocking diagnostic insights for better sound and range.
What other products does Berp & Co. offer?
We offer a variety of products for brass and woodwind players:
All Berp oils are plant-based, petroleum-free, and long-lasting.
What is BioOil?
BioOil is a plant-based, sustainable lubricant for brass instruments, available in formulations for piston and rotor valves. It offers:
Some of our biggest fans are brass technicians, who work with instruments every day. They trust BioOil for its safety and minimal residue.
How can I purchase Berp & Co. products?
Our products are available through:
Do you ship internationally?
Yes! Berp & Co ships to various countries. Customers can select their country during the checkout process on our website.
What is your return policy?
Please visit our Refund Policy page for details.
What is your shipping policy?
You can review our full shipping policy on our Shipping page.
How do I track my order?
Once your order ships, you will receive a tracking number via email. Please allow 48 hours after purchase for tracking info to become available.
If your order hasn’t arrived within 10 days of the shipping confirmation, email us at theberp@gmail.com with your name and order number for additional assistance.
Do you ship to APO/FPO addresses?
Yes! We ship to APO/FPO addresses.
Do you ship to PO Boxes?
No, we currently do not ship to PO Boxes. Please see our Shipping page for more information.
How can I find my nearest dealer?
Visit the Dealers page on our website to find your nearest authorized dealer.
Are Berp products available in stores or online only?
You can purchase Berp products:
What are your store hours?
Our official website is open 24/7 for online shopping. For in-store purchases, check the hours of your nearest dealer on our Dealers page.
What are the differences between The Berp models?
The Berp is designed to accept standard mouthpieces and attach to the vast majority of receivers. Trombone models are available in two sizes: regular and large.
Need help? Contact us.
Can I use BioOil on any brass instrument?
Yes! While cleaning prior lubricants off your instrument yields the best results, BioOil is compatible with most existing oils.
Have questions? Contact us.
Are Berp products environmentally friendly?
Yes! Sustainability is at the heart of what we do:
Do you offer warranties on your products?
We offer a 5-year warranty on Berp buzzing tools for normal wear and tear.
What should I do if I receive a defective product?
Please inspect your order upon reception and contact us immediately at theberp@gmail.com if your item is defective, damaged, or incorrect. Please include details, so we can make it right.
Do you offer bulk or educator discounts?
Yes! Discounts include:
To see if you qualify for bulk purchases or educator discounts, email us at info@berp.com.
Are there tutorials for Berp products?
Yes! Check out these resources:
How do I clean and maintain The Berp?
The Berp requires minimal cleaning. Avoid over tightening the screw when attaching it to prevent cracking.